It happens, you make an oopsie at checkout. If you need to cancel an order, you may only request this within 24 hours of order placement after that point we are unable to cancel an order for any reason. Please note a 3% cancellation charge is non-reimbursable as processing companies no longer reimburse credit card charge fees.  Please note we are unable modify or cancel orders which have been packed or shipped.

Exchanges for REGULARLY priced merchandise eligible for exchange are at your expense.

We do not accept sales, discount, or other clearance merchandise items back for return or exchange. Items must have their original tags attached, be unwashed and be in the same new condition as received in all of it’s original packaging. Same condition means: new, no odor, dirt, hair, damage or otherwise in any condition other than new and ready to resale to another customer.
We reserve the right to refuse a return for any reason not consistent with this policy.
Notify us of any obvious warranty or defect claims within seven days of receipt and return these items within 10 days of approval. Returns not submitted within the warranty period are not eligible for return. Sorry, No exceptions. 
If an item is returned to us that is found not to be defective appropriate return shipping fees will not be refunded.

CONTACT stellaequinecustomer@outlook.com


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